“Every year, millions of pounds are ploughed into product advertising to get people into shops. Millions again are spent on shopper marketing to close the deal in store. So, when a customer walks into a shop and buys a product, a marketer would be justified in thinking “Job done! My marketing has worked”.
However, this old world of consumerism has now changed. Now there is another element in the purchase equation to consider: social media. Before, a customer would buy your product, perhaps tell a friend or two if they were particularly impressed or disappointed, and then they were forgotten until they walked back into your store. Not exactly a social process.
The proliferation of social media means that this kind of sale is now a wasted opportunity – or a “dead sale”. Now, after a customer buys a product, the next stage of the shopper process should be the ‘social sale’.
A social sale is when a customer who has purchased a product and shares the purchase with their social communities, raising awareness of the product (and the place it’s been purchased from). It is giving a peer-to-peer recommendation, the holy grail of marketing.”
“Our own research recently found that thousands of people each month are snapping and sharing product photos from supermarkets on Instagram, with brands like Coca Cola featuring regularly due to their personalised bottle campaign.
This was an evolution even on the previous example – Coke didn’t even need an incentive, by creating a clever product that put the consumer at the centre of the marketing process, the social sales were generated organically.
While campaigns like these are leading the market, the social sale is not happening regularly – yet. It is still in its infancy, but it has the potential to revolutionise the purchase process in years to come. Mobile, shopper and social marketing are no longer separate disciplines. They need to evolve, and be considered as a cohesive whole, to allow each element to play to its true strength.”
Making the social sale | Technology | theguardian.com . 2013. Making the social sale | Technology | theguardian.com . [ONLINE] Available at:http://www.theguardian.com/technology/2013/dec/09/making-the-social-sale.